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Frequently Asked Questions


What if I’m not happy with the cleaning?

Quite simply you don’t pay. We offer a “Happy or it’s free guarantee”. If we aren’t cleaning what we agreed to clean, why should you pay? Feel free to ask us more about how this works.

Would you use the same cleaner on our office all the time?

Yes we do. Barring holidays or illness, you will have the same cleaner all the time. This gives you the consistency you would be looking for in a cleaning company.

Do you lock me into contracts?

No we do not. If we do a good job, you will keep us as your cleaner. If we do not, we don’t think we deserve to stay. Lock in contracts breed complacency and to be quite honest, we can’t grow our business with that attitude. All of our cleaners know that in order to keep your cleaning work, they need to do a quality job every time.

Do you clean day or nights?

We do both. The majority of our cleans are at night time or weekends. That’s just what most of our clients prefer. However day cleaning is also fine.

Do you provide toilet paper, hand towels and soap etc?

Yes we can. We don’t do it for all of our clients. It’s entirely up to you whether you purchase this from us or you purchase it yourself.

What other services do you provide?

For our regular cleaning clients we offer carpet cleaning, tile and grout cleaning, pressure cleaning and rubbish removal. We also provide service other than cleaning including indoor plant hire, lawn mowing, bathroom and kitchen consumable products, sanitary bins and products, a regular flower delivery service for your office and even pest control services. If there’s anything else you need, please ask us as we may be able to help you.

How soon can you start if we want to go with Commercial clean Australia?

As long as your ready for us, we can start within 48 hours of you awarding us the work.

Do you do one off cleans?

Typically we don’t do one off cleans. We do provide one off services for our regular clients. However, we usually don’t do a one off service for someone who doesn’t have a regular cleaning service with us. We prefer to concentrate our efforts on keeping our regular clients happy.

What about security?

All of our cleaners have National Police Checks completed and are available on request.

Can I trial Commercial Clean Australia for a short period?

Yes you can. In fact, we offer the first clean for free. We understand that contracting a cleaner can be a big decision, so why not give us a trial before you make your final decision.

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Why Choose us?